October 30, 2023
The business use of applied Artificial Intelligence (AI) has been the key technology trend of 2023. Although AI has been studied by...
October 10, 2023
In every business around the globe, team structures have long been the backbone that defines how work gets done and goals are...
October 9, 2023
The contact centre industry offers a diverse array of career opportunities that extend far beyond the conventional image of customer service representatives...
October 3, 2023
What are your plans for Customer Service Week 2023? The annual celebration is underway this week from Monday to Friday. It initially...
September 29, 2023
I have published another book! This is the third book I have written with Terry Rybolt and Brian Pritchard since 2020. Our...
September 27, 2023
Uncomfortable conversations are part of life. Addressing the elephant in the room is never fun, but to avoid doing so only results...
September 4, 2023
Search engines are integrating it. Some writers are striking because of it. Recently, few topics have garnered as much attention as artificial...
August 30, 2023
Over the last two weeks, students across the country have been receiving their exam results, with some even brave enough to do...
In today’s dynamic world, there is often a tendency for current trends and realities to impede the progress of future advancements. Brands...
August 24, 2023
What is Impact Sourcing? The meaning of Impact Sourcing has evolved since the term emerged in the early 2000s. In a nutshell,...