April 13, 2020
As the planet shakes amid the onset of the swift spreading coronavirus, no sector of the economy is immune. In the outsourced...
April 8, 2020
As COVID-19 ravages countries across the globe, outsourcers has risen to the challenge, with testimonials abounding about maintaining service levels for consumers while also...
As outsourcers around the world cope with the onslaught of the coronavirus pandemic, many face the delicate balancing act of embracing home-working while preserving business continuity....
April 7, 2020
I received a message today from a European CEO that I work with and he just said: “…it’s crazy here!” That sums...
April 3, 2020
Strategy is a much abused word in management, having a longer pedigree of hype than say… artificial intelligence. Strategy seeks to answer...
March 17, 2020
What have you done today to reduce poverty? Perhaps it’s not a question that is frequently asked, but when you consider that...
March 13, 2020
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
March 2, 2020
Investing in technology has always been problematic. In recent years, with digital technologies, organizations have tended not to fully investigate risk and...
February 19, 2020
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
February 12, 2020
By Dr Nicola Millard Principal innovation partner, BT All of these headlines appear with amazing regularity in the world of customer experience....