August 13, 2020
Contact centres and other types of businesses are adapting to a new reality where a large proportion of employees are working from...
August 7, 2020
On the BBC World flagship technology programme ‘Digital Planet’ this week they explored some research undertaken recently by the Tuft’s University Digital Planet...
August 5, 2020
Hope, Opportunity, Prosperity, Elevation – Impact Sourcing IS Social Consciousness Although recognition of Impact Sourcing is increasing, businesses and even social organizations...
July 28, 2020
Many outsourcing executives today question what contact channels need to be prioritized. It is a valid concern. While there is a plethora...
July 17, 2020
Homeworking has been the big growth area in the pandemic – with increases globally of between 20 and 40 percent. Crisis often...
July 15, 2020
Business Process Outsourcing (BPO) faces a crisis. The Covid-19 coronavirus made it impossible, or extremely difficult, to work in contact centres over...
July 14, 2020
Organisations have faced a source of disruption unlike any in recent memory. In the coming months and years, the ability to be...
July 6, 2020
The past two years have certainly been a boon for the robotic process automation (RPA) firms. Filled with hope and hype on...
June 29, 2020
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching...
The quality and consistency of any company’s workforce plays a key role in the success of its operations. Business leaders are constantly...