January 11, 2021
In the spirit of business continuity, CX decision-makers in major demand markets are looking for new locations that will permit them to...
December 18, 2020
The end of any year usually draws a flurry of predictions, be it in sports, politics, the economy or even professional wrestling. In...
December 2, 2020
Artificial intelligence (AI) is becoming an integral part of the modern business landscape, and contact centres are no exception. Research has found...
November 30, 2020
Automation will transform most jobs in the insurance sector over the next decade. It isn’t a new concept, but one that’s quickly...
November 17, 2020
Customer needs and touchpoints are increasingly complex. To thrive, brands must adopt the channels their customers actively use and go above and...
October 20, 2020
If the Covid-19 pandemic was not the front-page news story, issues of diversity, inclusion and empowerment would be receiving more attention. After...
October 14, 2020
ABBYY, a digital intelligence company, has announced a collaboration with Paragon Customer Communications – the leading provider of insightful customer communications solutions...
October 9, 2020
As COVID-19 continues to impact the economy and shoppers behaviour, Black Friday is set to be unlike any we’ve ever had. The...
October 7, 2020
There comes a time in every industry’s existence where it becomes so large and unwieldy that it splits off into subsections. This...
October 6, 2020
Each day, companies employ well-known, standard competitive bidding methods to choose their suppliers. The most common is the Request for Proposal (RFP)....