Geoff Land of Infinity CCS looks at why the cloud is not always the right fit for every business, and how combining...
In a world where many products and services are now seen as commodities, able to be purchased anywhere, from anyone, and only...
In less than two years’ time, 1990 will be 30 years ago in the past. The nineties gold rush of call centre...
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
Outsourcing can provide tremendous benefits for businesses, impacting many different areas of daily operations. While any number of functions can be successfully...
As we prepare for the run in to Christmas, I’ve been analysed available research over the past year which shows why you...
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
“What’s the next location for offshore delivery?” This is a question that is frequently asked of analysts who cover the outsourcing sector. ...
It has now been more than a year since the EU referendum in the UK and the post-Brexit future appears to look...
For most people, when they think Agile Training, they once thought Scrum training. Today, they might think SAFe Training. Both are common....