Opinion
-
Will a new dawn break on Egyptian BPO?
One constant in BPO delivery is that nothing stays the same for very long. Just consider how different offshore and nearshore destinations...
-
221Open up for IT Automation – How Could it be Done Better?
Malgorzata Zabieglinska-Lupa, Business Solution Manager Comarch ICT Rafa? Rudecki, Business Solution Manager How should CIOs prepare their business to retain a competitive...
-
Outsourcers need to carefully position front-end RPA
To say that robotic process automation (RPA) has been the subject of heated debate among outsourcing stakeholders over the past year would...
-
276The workplace of the future. How much does office design matter?
We, as people and employees, are inherently affected by the environments we live and work in. Not just a hot topic of...
-
Honduras blazing a trail in Latam outsourcing
Recent news that Honduras is training large numbers of contact center-ready agents is positive for a country that has attracted outsourcing investment...
-
Teleperformance makes a wise move in Malaysian expansion
The decision for global contact center services provider Teleperformance to expand into Malaysia is one of the wisest offshoring strategic moves seen...
-
176Offshoring isn’t after your job
Donald Trump is signing executive orders putting America first. Has he thought the consequences through?
-
Cuba is a long way from delivering offshore contact centre services
Since Barack Obama and Raul Castro began thawing US – Cuban relations, a great deal of speculation has arisen over the island...
-
Customer Satisfaction Depends On Trust In Your Team
The recent incident on a United Airlines flight where a passenger was forcibly removed to create space for a member of staff...
-
962Power To The People explored by Karl Brough, General Manager UKI region, Sitel
Power to the people: heart and soul of tomorrow’s Customer Experience Today, there is no question that in order to succeed, organisations...
