Opinion
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150CX Files: Automation In Contact Centres – Is It All Hype?
Peter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst...
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What is Blockchain and why should you care?
In essence, Blockchain is just a transactional database that stores data in a decentralized manner and has never been hacked. Sounds boring,...
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Finding the Right Approach to Outsourcing Your Service Desk
Imagine this: you’ve reached a level where you need a dedicated IT service desk to effectively support your growing customer base. Fantastic,...
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795A look into the crystal ball of contact centres
The BPO industry has always been at the forefront of technological advances, in fact it’s one of the fastest changing industries in...
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12 Top Tips For Successful IT Outsourcing.
With the growth of business complexity, changing laws, emerging disruptive technologies and progressive digitization, organizations must be able to drive innovation to...
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Annoying Situations from Everyday Life in the IT Environment
Businesses are so dependent on IT that any disruption in service continuity – for example a faulty email box, an unexpected server...
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IVR, Chat Bots, Machine Learning – Does the Customer Care!?
It was in the 1950 treatise, “Computing Machinery and Intelligence” that Alan Turing first laid down the fundamentals of what has since...
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Interview: Outsourcing Today and Tomorrow
The development of IT outsourcing is still a hot topic. How is increasing access to new technologies affecting the ever-changing outsourcing industry?...
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One Cloud: Is this the Right Way Forward?
The multitude of options, pros and cons of each provider can give you a headache and devour lots of time as you...
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Do Customers Really Need To Shout For Attention?
One of the biggest changes in the way that customers interact with brands over the past few years has been the increase...
