Opinion
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Comarch Network Operations Center: We Co-create the Success of our Clients
What is a Network Operations Center (NOC) and how does it support everyday business? Will the development of the cloud change the...
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A Practical Approach to Digitizing Your Company with Managed Services
Business is always influenced by the tools and habits of clients’ everyday lives. Nowadays, those technologies include voice recognition, social media integration,...
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AMLO aside, Mexico retains significant nearshore BPO value
In the current global business environment, executives are feeling pressure to make decisions quickly, based on sensational headlines that may not tell...
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How to Strategize for Long-Term Security Operations Center Success?
Ransomware, phishing, and IoT attacks disturb and change the rules of the business game. Protecting company’s sensitive data is a critical mission...
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Belarus drives IT services value
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
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1.6KHelp your organization to comply with the new EU General Data Protection Regulation (GDPR).
The kind of changes in personal data protection that we are currently witnessing happen only once in 20 years. We chatted with...
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Why cloud may not be the only solution for your business
Geoff Land of Infinity CCS looks at why the cloud is not always the right fit for every business, and how combining...
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1.8KThe Role of Emotions in Customer and Employee Experience
In a world where many products and services are now seen as commodities, able to be purchased anywhere, from anyone, and only...
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1.2KGet Your CX Block-Head Around This.
In less than two years’ time, 1990 will be 30 years ago in the past. The nineties gold rush of call centre...
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838Contact Centre outsourcers must address attrition meaningfully
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
Opinion
