Opinion
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294What are the current trends around offshoring and CX?
David Rumble is a Managing Partner at GoBeyond, a consulting firm based in the the UK that specialises in complex CX transition....
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Steering Clear of Potential Setbacks – Why Choosing the Right Outsourcing Partner Matters
The newcomer’s dilemma In these times of humanity’s growing dependence on technology, it is hard to imagine the world of business without...
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382
CX Files: Neo Group – Third Party Outsourcing Risk And CX
Atul Vashistha, is the Chairman and CEO of Neo Group. Neo Group was founded in 1999 and is a US-based consulting and...
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How trust translates into dividends for your business
This article was supplied by Eppie Titong, VP Operations VXI This quote from the Harvard Business Review resonates with me: “When trust goes down...
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727Podcast : Can artificial intelligence have ethics?
Intelligent Sourcing editor Guy Clapperton has a podcast independently, called the Near Futurist. In the newest episode he talks to Emma Kendrew,...
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969Don’t let CX trends pass you by – 2019 European CX Trends
This year, technology will undoubtedly become smarter and more adaptable, and business leaders need to be the same. By paying attention to...
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627Agent Innovation in a Digitally Driven Call Centre
The high standard of service expected by today’s empowered (and often impatient) consumers has levelled the playing field for brands, with regard...
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653
CX Files: Loren Moss On Demographics And CX Channels
Loren Moss is the founder of Unido Digital, based in Medellín, Colombia. He is a CX analyst with expert knowledge of FinTech...
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When Choosing An Outsourcing Partner It’s Best To Stay Out Of The Casino
I usually focus my attention on talking about the benefits that Teleperformance can offer to our clients rather than shining a light...
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Outsourcers must be decisive in current consolidation climate
As outsourcing business picks up in 2019, there is little doubt that one of the main topics in customer service management concerns...
