Opinion
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How to Strategize for Long-Term Security Operations Center Success?
Ransomware, phishing, and IoT attacks disturb and change the rules of the business game. Protecting company’s sensitive data is a critical mission...
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Belarus drives IT services value
Technology is inherently democratic in nature. There are very few countries in which a person cannot take an interest in IT from...
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988Help your organization to comply with the new EU General Data Protection Regulation (GDPR).
The kind of changes in personal data protection that we are currently witnessing happen only once in 20 years. We chatted with...
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Why cloud may not be the only solution for your business
Geoff Land of Infinity CCS looks at why the cloud is not always the right fit for every business, and how combining...
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1.2KThe Role of Emotions in Customer and Employee Experience
In a world where many products and services are now seen as commodities, able to be purchased anywhere, from anyone, and only...
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914Get Your CX Block-Head Around This.
In less than two years’ time, 1990 will be 30 years ago in the past. The nineties gold rush of call centre...
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682Contact Centre outsourcers must address attrition meaningfully
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
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Thinking about outsourcing? Here are 7 factors to consider
Outsourcing can provide tremendous benefits for businesses, impacting many different areas of daily operations. While any number of functions can be successfully...
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Why to consider Home Working in 2018
As we prepare for the run in to Christmas, I’ve been analysed available research over the past year which shows why you...
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Caribbean BPO must define itself at Montego Bay conference
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
Opinion
