Opinion
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Do Customers Really Need To Shout For Attention?
One of the biggest changes in the way that customers interact with brands over the past few years has been the increase...
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Cloud as an Opportunity for Retailers
Retailers operate in a very competitive environment, and the sector as a whole faces considerable challenges. To ensure success in the years...
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The Informal Economy – Are You Gigging It?
The informal or ‘gig’ economy is a work and worker (r)evolution. It is a natural reflection of how we live, think and...
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Simplify the Complicated. Developing a Unified Data Center Strategy in a Fragmented Regulatory Landscape
While discussing the digital economy we tend to focus on the trendiest and most innovative products and services on the market. The...
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Belize carving out a nearshore English Niche
The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not...
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Disaster Recovery Center – the first step towards ensuring business continuity
A disaster recovery center (DRC) is a physical location or a virtual service that allows you to continue workflows in your business...
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Unlocking Value Through Legacy Modernization
When you order a glass of wine, you might choose a well-established vintage on the grounds that older can often be better....
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Summer Romance? CX and Brands on Holiday.
Having recently returned from annual leave, it seems a holiday abroad feels less and less ‘disconnected’ from the real world of work...
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Facing the BPO crossroads in LatAm
There has been a solid number of outsourcing success stories in Latin America over the past two decades, each worthy of praise...
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1.1KMeeting the Challenges of New Sea-Changes in Outsourcing: Tips to Overhaul Your Outsourcing Governance Program
Automation is changing the face of outsourcing. Demand for low-skilled jobs in offshore BPO companies is declining, while demand for higher skilled...
