Opinion
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Where to store your BOT and other challenges with automation and AI.
If like me you have attended several events on robotics and AI, have a news feed on these subjects or watched BBC...
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158SDN – breaking the limits of infrastructure
In our focus on digitisation and cloud computing, we should not overlook important infrastructural changes introduced in recent years. In 2010, the...
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747How creative and innovative can technology “made in China” be?
By Julia Kotlarsky and Rong Du Working environment that encourages creativity and innovation, where employees can take time of what is supposed...
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How Trizma’s Organisational Structure supports business delivery
At Trizma, our mission is “Dare to Discover”, to go beyond by continuously exploring opportunities to accelerate business performance for our clients....
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How Great an Impact will GDPR have on Shared Services Organizations?
Nine months can sometimes feel like a lifetime but as we all know time has a habit of flying – particularly when...
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Will a new dawn break on Egyptian BPO?
One constant in BPO delivery is that nothing stays the same for very long. Just consider how different offshore and nearshore destinations...
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558Open up for IT Automation – How Could it be Done Better?
Malgorzata Zabieglinska-Lupa, Business Solution Manager Comarch ICT Rafa Rudecki, Business Solution Manager How should CIOs prepare their business to retain a competitive...
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Outsourcers need to carefully position front-end RPA
To say that robotic process automation (RPA) has been the subject of heated debate among outsourcing stakeholders over the past year would...
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524The workplace of the future. How much does office design matter?
We, as people and employees, are inherently affected by the environments we live and work in. Not just a hot topic of...
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Honduras blazing a trail in Latam outsourcing
Recent news that Honduras is training large numbers of contact center-ready agents is positive for a country that has attracted outsourcing investment...
