Opinion
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Why cloud may not be the only solution for your business
Geoff Land of Infinity CCS looks at why the cloud is not always the right fit for every business, and how combining...
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595The Role of Emotions in Customer and Employee Experience
In a world where many products and services are now seen as commodities, able to be purchased anywhere, from anyone, and only...
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517Get Your CX Block-Head Around This.
In less than two years’ time, 1990 will be 30 years ago in the past. The nineties gold rush of call centre...
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497Contact Centre outsourcers must address attrition meaningfully
Today’s customer experience environment demands delivery of the best possible outcomes to end-users, and this reality is not lost on executives in...
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Thinking about outsourcing? Here are 7 factors to consider
Outsourcing can provide tremendous benefits for businesses, impacting many different areas of daily operations. While any number of functions can be successfully...
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Why to consider Home Working in 2018
As we prepare for the run in to Christmas, I’ve been analysed available research over the past year which shows why you...
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Caribbean BPO must define itself at Montego Bay conference
Currently, there is no shortage of prospective delivery points that are positioning themselves as logical spots for offshoring. This must be top...
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Zimbabwe has a long way to go to become a BPO delivery destination
“What’s the next location for offshore delivery?” This is a question that is frequently asked of analysts who cover the outsourcing sector. ...
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Why, post-Brexit, optimism for the CEE region is growing with Bulgaria now emerging as one of the top BPO destinations
It has now been more than a year since the EU referendum in the UK and the post-Brexit future appears to look...
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Why your Agile training doesn’t work
For most people, when they think Agile Training, they once thought Scrum training. Today, they might think SAFe Training. Both are common....
