News
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35Avaya wins Australian defence contract
Contact centre specialist Avaya has won the contract for supporting the Australian Department of Defence. No figures are being divulged but it’s...
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68HCL scores Man U contract
Manchester United has today announced a major milestone on its digital transformation journey with HCL Technologies, with the successful launch of the Manchester United...
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105Twilio is the answer for M&S
Cloud communications platform Twilio has announced a deal with Marks & Spencer to power its customer communications across 640 locations and 13...
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210African contact centres edge towards the cloud
South African news site Mybroadband is reporting that African contact centres, across five countries, are moving towards the cloud. Hang on, though –...
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288Tech in the workplace: keep up or catch up
by Stephen Nunn, global VP, Unisys Consulting We often read about the latest technology and gadgets, but the newest piece of equipment...
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221Aegon suffers call delays
Pension and insurance player Aegon has warned its clients on its financial services platform that they will continue to suffer delays, reports...
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225Intelenet scoops awards
Intelenet Global Services, a global business process services player, has bagged four awards at the Globee Awards in the United States of...
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251Conversational AI and the call centre
An article in IT Pro Portal has caught our attention – it talks about how the idea of conversational artificial intelligence (AI) is...
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252Nepal strikes out as outsourcing location
Nepal has joined the many countries (no, seriously, there are a lot) positioning itself as a major outsourcing hub, according to the...
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318Ethical outsourcing and how it can help
Occasionally Intelligent Sourcing uses this space to inform readers of something interesting rather than an actual news event, and so it is...
Opinion
