News
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39Outsourcer takes American jobs…to America
So this idea that outsourcing smashes American jobs and the president wants to repatriate them: it looks great on paper but there’s...
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236Global data analytics outsourcing market to grow dramatically
Following yesterday’s report from ISG we have more crystal ball gazing today, this time on growth in a particular market. How many readers...
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116EMEA contract value up 13%
Some good news has emerged for outsourcing companies as the 2Q17 EMEA ISG Index suggests that contract values in the sector have increased...
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109Trump’s anti-offshoring campaign will backfire
The press is full of this being “Made In America” week, take for example this piece in the Independent. The idea is...
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116Public sector saving a fortune with outsourcing, says Tennessee
Differing American views of the outsourcing industry have been reported before (not least by us) but it keeps happening and now the...
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87Webhelp expands to South Africa
Contact centre specialist Webhelp has expanded its boundaries further, this time with a move into South Africa. This time it’s not opening...
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192Zurich appoints DXC Technology
Zurich Insurance Company Ltd. has signed an IT deal with end to end IT services company DXC, supporting the insurer’s transformation initiatives...
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175Before you outsource your customer relations…
Sometimes at Intelligent Sourcing we like to highlight interesting articles elsewhere that we consider useful. Today’s example is from Customerthink, which offers...
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141Dinner last week: the superagent
We’re still buzzing from our dining club event last week at which our two speakers, BT’s Dr. Nicola Millard and Sitel’s Vanessa...
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7How to get omnichannel quick wins without replacing existing systems
Delivering the omnichannel customer experience today’s consumers expect only really becomes a problem when it needs to be done at scale. Your...
