Features
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Manchester England: Music, football, and…business services delivery
Manchester isn’t just music and football anymore! Companies in the UK and around Europe are increasingly recognizing the value of Manchester as...
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There’s no business like source business
Every year, after IAOP’s annual OWS event, it’s the same thing: energy, drive, motivation and an intense sense of purpose for what...
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CSR-Corporate greenwash?
Ian Herbert, deputy director of the Global Sourcing Research Interest Group, wonders whether corporate social responsibility in the back office is all...
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IP, AI and the impact on outsourcing
Outsourcing contracts have long contained IP clauses. William Hooper of Oareborough Consulting asks how old abuses and recent changes in technology and...
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2.4KEuropean home-agent dynamic begins to take shape
The adoption of home-based agents has been a very US-centric contact center phenomenon. This is a business model that has proven effective in driving...
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2.0KSpring 2018 issue out now
In this issue we look at corporate social responsibility as GISC launches its new standard in the area. We talk to an...
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Accelerating Growth … For Some: The Global Services Outlook for 2018-19
After several years of slowing demand growth, demand for services will accelerate in 2018 – but only for some specific segments of...
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It’s getting crowded in here: leveraging crowdsourcing for app delivery
As the application services industry has evolved and grown over the last three decades, the technology ecosystem has expanded to comprise companies...
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92Johor, Malaysia-The emerging hub
Intelligent Sourcing has been on its travels again. Think of BPO and shared services in Malaysia and the vast majority of people...
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Better Together: AI & RPA in Content-Centric Business Processes
Like peanut butter & jelly or bangers & mash, some things – when combined – are just better together. Joining that list:...
