Walmart: AI boosts sales

A mixed week for customer experience this week, with Walmart finding that deploying artificial intelligence is doing well overall but there are questions about CX overall in the UK. EdgeVerve has launched more robotics services, shared services is growing as a sector and a great deal else is happening. See you in seven!

EdgeVerve increases robotics offering

Outsourcers must be decisive in current consolidation climate

Sourcing market continues to grow, says ISG

Customer experience stagnating?

Shared services set to grow

Thanks to RPA, “Integration” is No Longer a Dreaded Word

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