Spring issue 2019: Innovation-Are you making a difference?

Subscribers to our digital edition will find the latest issue is available to them on this link - and if that's not you, you're missing articles on innovation, fraud prevention, intellectual property, location, legal and a great deal else! Hard copy issues are being printed as we type and should be with subscribers in a few working days - enjoy!

New contenders for SSC hubs

Podcast: Augmented reality is about to hit customer experience, marketing and a great deal else

Will video improve your CX ratings?

Customers becoming more demanding

Ibis changes customer experience

Conduent launches a raft of AI platforms, includes CX

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