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So what is CX anyway?
This week we're in a reflective mood. What is customer experience? Is Blockchain worth it? How about ethics in artificial intelligence? We also query automation in contact centres and report on a number of new partnerships, plus another territory is marking its claim to be a major BPO location.
Stay tuned, there will be more next week!
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Finnish partnership looks to AI
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What is Blockchain and why should you care?
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Madagascar stakes claim as outsourcing hub
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Cognizant: AI ethics is lacking
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CX Files: Automation In Contact Centres – Is It All Hype?
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Everest group looks into niche BPO for life and pensions
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