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“Sitel: enhance your people”
Watch this video as our editor interviews Sitel about the people side of an evolving contact centre industry. How do we make the most of a company's greatest asset, its personnel, when the move appears to be to robotics?
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Before you outsource your customer relations…
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Dinner last week: the superagent
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Open up for IT Automation – How Could it be Done Better?
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Zurich appoints DXC Technology
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Pendle Borough Council signs ten-year contract extension with Liberata
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How to get omnichannel quick wins without replacing existing systems
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Intelligent Sourcing mini survey
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