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Shared services centres on the increase
This week there is good news if you're in the shared service market and also if you're in America wanting a BPO partner; we report on the public cloud, we look at Brexit (sorry) and service levels and present another CX Files podcast or two from Intelligent Sourcing contributor Mark Hillary. There's more too - enjoy, and see you next week.
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A Few Words about the Public, Private and Hybrid Cloud
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CX Files: Neo Group – Third Party Outsourcing Risk And CX
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Exploring How Sourcing Has Changed In Belarus And Beyond
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KPMG beefs up US offshoring
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How brands can become service champions and how Brexit is affecting CX in the UK
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Latin America: the highlights
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