Robotics: an alternative view

This week we looked again at whether jobs really would be threatened by robotics in the BPO arena and found the question more complex than the extreme debaters would have you believe. Also contracts were won, international expansions and growth continued and consumers continued to enjoy being online.

Hybrid Optimal Processing Environment – HOPE for us all?

Atos drinks to Bulgarian expansion

Philippines fights back with aggressive recruitment target

Webhelp survey points to better customer experience online

IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation

Digital Consumer Interaction Report

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