Podcast : Can artificial intelligence have ethics?

Loads going on this month - our editor has a new podcast (which he publishes independently) on artificial intelligence and ethics, interviewing the head of AI at Accenture; meanwhile our correspondent Mark Hillary offers his own podcast, the CX Files. Atos is investing in AI, outsourcing is increasing in the public sector, TTEC is expanding in Greece and there's an overview of the CX market. See you next week.

Outsourcing index suggests UK growth

HCL scoops employer recognition

Don’t let CX trends pass you by – 2019 European CX Trends

Atos takes leap in AI

TTEC Establishes Customer Experience Operations in Greece, Extends European Footprint to Provide Regional Expertise

CX Files: Patrick O’Brien, GlobalData Retail – Retail and CX in 2019

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