Philippines IT/BPO sector wants to retain benefits

Rights are under threat - or so a union in Manila sees it, and we report on its progress as it seeks to defend jobs in the BPO sector. Meanwhile there are moves to restrict Australian public sector outsourcing, we have a guest post on customer experience and the British are muscling in as a destination. Back in 7 days...

Get Your CX Block-Head Around This.

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Australian outsourcing may be capped

Locate your centre in…London

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