Outsourcing growth continues worldwide

Outsourcing is growing and so are the regulations internationally to keep it responsible; meanwhile even Donald Trump is coming around to AI and UK law is starting to look at the technology's implications. We also look at a few trends in customer experience and don't forget two of our regular contributors have podcasts, one on AI and one on CX, for readers to listen to.

Trump creates AI initiative

AI: the law starts stacking up

CX Files: Patrick O’Brien, GlobalData Retail – Retail and CX in 2019

Don’t let CX trends pass you by – 2019 European CX Trends

Singaporean banking outsourcing to be more regulated

How trust translates into dividends for your business

Shared Services Leading Innovation and Creating Value

Podcast : Can artificial intelligence have ethics?

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