Nearshoring: the answer to the conundrum?

Frustratingly the big news, about Teleperformance buying Intelenet, hit too late for our news service yesterday - check the site at midday for official statements. Also our dinner last night hosted by Teleperformance (coincidence!) will be covered next week. Meanwhile we look this week at customer experience, global services, robotics and a great deal else. See you in seven days.

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A new age in Customer Experience

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ISG notes outsourcing motives

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Simplify the Complicated. Developing a Unified Data Center Strategy in a Fragmented Regulatory Landscape

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Newark business moves to support community banks’ outsourcing

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Global Services Pressing Issues: A Service Provider Perspective

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AI & Robotics Conference co-located with Customer Experience Technology: Cxtech, 12 October, London

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