Johor, Malaysia-The emerging hub

Once again this week we'd like to highlight our new report, available here in digital form, on Johor, South Malaysia. If you have any interest in outsourcing to that part of the world it's worth reading. The week has been dominated in the UK by the collapse of Carrilion, but there has been more - we have reports on customer management, Indian IT and of course the small matter of Jamaican outsourcing, which is becoming important. See you in seven days.

Managing customer expectations in the industry 4.0 era

Carillion collapses

Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Europe

Fallout continues over Carillion

2018 will be a crunch year for Indian IT

Jamaica sets out stall for BPO

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