IVR, Chat Bots, Machine Learning – Does the Customer Care!?

This week we have a guest spot on whether customers actually care about all this machine learning and stuff - seriously, everyone makes this huge fuss but are people really that fussed? We also have IT alliances, there was a budget speech in the UK on Monday - and most importantly, have you seen our supplement on Jamaica? Sign up and have a look - and see you back here next week.

Are you prepared for AI?

Contracting for Agile: Lessons From the Trenches in Sourcing Agile Development

Jamaican supplement is out

Callminer and Medallia in CX alliance

Budget to hit IT contractors?

Philips looks to AI for education

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