ISG sees continued outsourcing growth – but in what form?

The first full working week in 2019 saw the outsourcing industry poised for growth but also for a bit of morphing into new forms, as our lead story this week illustrates. We also looked at when it's right to outsource and also trends you might see in customer experience. Plus we look ahead to some events coming up during the year. See you next week.

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Cloudera completes Hortonworks acquisition

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Customer experience: trends for 2019

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Time to Rethink Your Pricing Model

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19th Annual Shared Services & Outsourcing Week Europe 2019

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To outsource or not?

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CCMA celebrates 25 years as advocates of the contact centre industry

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