Improving customer experience

The next issue of Intelligent Sourcing will have a customer experience supplement for our digital readers, so we're pleased to set the tone by examining a Forbes article on the subject; also this week there has been further controversy over offshoring and the UK government has asked questions about outsourcing again. Meanwhile big deals continue to be done.

Moneypenny US expands its new state-of-the-art offices in Charleston

Outsourcing Contract Pricing Study | Trends, Outputs, and Outcomes

GDPR Compliance – Can Automation Save the Day?

US offshoring: the backlash continues

UK Government criticised for outsourcing (again)

Wipro announces deal with Alight Solutions

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