Hurricane Irma brings out the best

This was the week of Hurricane Irma, which brought out the best in the contact centre industry as people manned phones and computers to help, without any thought of payment or recognition. We're pleased to recognise the efforts of the sourcing industries alongside those of everyone else who helped, and wish all of our readers in Florida who have been affected every success in getting their lives back on track.

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Atos Romania anticipates rapid growth

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AI & Robotics-The Main Event

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The North American Shared Services Leaders’ October 10th – 12th, Atlanta GA

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Finnish deal goes worldwide

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RBS accused of outsourcing against tax payers’ interests

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How creative and innovative can technology “made in China” be?

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A Center of Excellence (CoE): The Key to Leveraging the Benefits of Service Delivery Automation (SDA)

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