How much of your back office will you automate?

Back offices will be automated, we're told - increasingly so, and the only question is how much. In other news Teleperformance staff will be redeployed as the Sainsbury's contract reaches its natural end, we look towards Mexico and also to the Outsourcing Summit and Expo later this year and there's plenty more going on. See you next week.

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Outsourcing Summit & Expo 2018

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A Practical Approach to Digitizing Your Company with Managed Services

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Carillion: have we learned nothing?

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Teleperformance staff await redeployment info

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Strategies for CX

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AMLO aside, Mexico retains significant nearshore BPO value

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