HCL signs cheques for Deutsche Bank

This week was full of big deals and reports; Deutsche Bank went cloudy with HCL, Arvato launched its quarterly outsourcing index and Munich Airport is heading for smart status. And our Jamaican supplement is still available if you'd care to click the link and leave your details. See you next week.

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Outsourcing index: Arvato’s version

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Annoying Situations from Everyday Life in the IT Environment (external portal)

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Jamaican supplement is out

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The future of contact centres

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Munich Airport to gain smart status

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Callminer and Medallia in CX alliance

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