HCL buys into IBM automation

So, a quiet week in the UK, not much going on to disrupt things...unless you're in the sourcing market. We had a deal to link IBM with HCL, an award for TTEC, people were afraid of the cloud but not as afraid as they were of outsourcing companies in the public sector. Oh, and there's good news if you work in IT. See you next week for our final roundup of 2018.

The cloud’s main opponent: fear

Is customer experience so intangible?

IT jobs on the rise

CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

Interserve: are we going all Carillion again?

Finding the Right Approach to Outsourcing Your Service Desk

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