Don’t let CX trends pass you by – 2019 European CX Trends

This week we look at customer trends, we have another excellent podcast from Mark Hillary, legal process outsourcing is growing, there is innovation for agents and artificial intelligence is moving into the UK national health service. Loads to read and listen to and we hope you enjoy it - see you next week.

Agent Innovation in a Digitally Driven Call Centre

CX Files: Loren Moss On Demographics And CX Channels

When Choosing An Outsourcing Partner It’s Best To Stay Out Of The Casino

LPO tagged as a growth area

Could AI improve outcomes in the British National Health Service?

Insurance industry ready for AI

If you need to contact us directly please call 0044 (0) 7508 765786 | Unsubscribe