Are Alexa apps the way forward?

This week Intelligent Sourcing has been looking magazine has been looking into whether the screen is strictly necessary in the contact centre (now: yes, later: maybe there will be alternatives). We've had a think about Bulgaria and South Africa. We've been working on the issue - there's been plenty more. See you next week.

Next issue imminent

Why your Agile training doesn’t work

Chatty factories, anyone?

Why, post-Brexit, optimism for the CEE region is growing with Bulgaria now emerging as one of the top BPO destinations

Dhatim boosts productivity in the cloud

First class facilities an important driver for South African BPO

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