America – the outsourcing destination

Outsourcing destinations continue to be in the news with domestic shoring in the US becoming appealing as the impetus to go elsewhere fades - ironically as outsourcing starts to impact economies positively. Also this week we look at the gig economy, robots (of course) and have you seen how much you can earn as an AI expert..?

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SVL launches new cloud offering for contact centres

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Ukraine wins accreditation

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Robots can help shared services deliver what the business wants… and it’s not just cost reduction!

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BPO sector must embrace gig economy mentality

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AI: the way to make your fortune

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TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows

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