News gets the call from Lithuania

Today, the global leader in connecting travellers with the widest choice of incredible places to stay and digital technology leader, celebrated the official opening of the first call centre in the Baltic region to support customers and partners. The Minister of the Economy of the Republic of Lithuania, Virginijus Sinkevi?ius attended a private event with other VIP guests from Invest Lithuania to officially welcome to the 3,940-square-metre customer service facility in the brand new Technopolis Penta building in Vilnius.

This newest call centre has been opened by Customer Service Center (Lithuania) UAB in order to support’s award-winning 24/7 service to guests and accommodation partners through a variety of channels, including incoming calls, e-mails and messaging. This is’s ninth customer service centre in Europe and the eighteenth globally. currently employs more than 8,000 customer service agents globally through its local support entities.

Spread over two floors the new customer service centre is the first of its kind in the Baltics. The office theme, created by architect Arnold Schoordijk from ATC Schoordijk Interieurontwerp, a global architecture, design, and planning firm, draws on different elements of Lithuanian culture, history and nature for inspiration. Quotes from Lithuanian writers feature throughout the office while colors and artwork inspired by the country’s forests and seas as well as the artistic area of Uzupis in Vilnius, have been used in meeting rooms and team areas. Coffee and relaxation spaces make use of wood, reminiscent of traditional Lithuanian houses, to create a warm, collaborative and inclusive atmosphere.

“When we were looking for the perfect place to open our next customer service centre in Europe, we wanted to make sure that we found a vibrant location that could provide us with the multilingual talent we need to support our growing global business,” said Alessandro Rotelli, Regional Director Customer Service EMEA, at “Vilnius has proved to be an excellent choice and we are very much looking forward to continuing to expand our employee base in this beautiful new office.”

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