Better Together: AI & RPA in Content-Centric Business Processes

This article provided by Everest Group

Like peanut butter & jelly or bangers & mash, some things – when combined – are just better together. Joining that list: Artificial Intelligence (AI) and Robotic Process Automation (RPA).

One of the key differences between RPA and AI technologies is the type of data that each can process: RPA works with structured data, while AI tools can process all types of data, including the unstructured variety. And it is this capability to automate content-centric processes that makes AI an ideal complement to RPA. Using a combination of the two, organizations can automate processes end-to-end, substantially increasing the scope, scale, and benefits of their automation efforts.

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