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Hang 10: Riding the digital adoption wave

The convergence of digital technology has enabled enterprises to use technology in new ways, moving beyond simply running the organization to creatively solving real business problems. In this environment, it is critical for enterprises to stay ahead of their competitors’ adoption curve, yielding efficiencies across the entire value chain, from back office to customer-facing.

Met Police discuss risk of outsourcing

London’s Metropolitan Police has given an interview to The Register about the risks involved in outsourcing back office activities to Sopra Steria. The headline makes it look as though the police regard the whole venture as risky, overlooking the fact that “risk” is part of any outsourcing assessment of any scale.

BT to compete in contact centre space?

BT is to increase its contact centre headcount by 1000, says Contact-Centres.com, and the headline on the site suggests that this could spell the “end of Contact Centre outsource”.

Talking Business with Ormuco CEO, Orlando Bayter

Ormuco started life as a telecoms company but things have moved on. In this Talking Business video, CEO Orlando Bayter tells Professional Outsourcing how and why the business moved on – and how the games industry played its part.

Virgin Media to increase headcount

Virgin Media UK is looking to outsource functions and relieve itself of some 900 jobs according to a report in Total Telecom. That’s what the headline says, anyway. Getting past the bad news and reading as far as the strapline (the subheading that goes under the headline), you realise that actually the plan is to [...]

The Outsourcing World Summit (OWS)

The Outsourcing World Summit® (OWS), IAOP’s annual global gathering, is where customers, providers, advisors and academics come together to improve business service models. Game-changing ideas are shared. The latest trends and opportunities are identified. And, hundreds of millions of dollars of business deals are initiated and made.

CEE Shared Services and Outsourcing Awards Gala and Summit

The 4th annual CEE Shared Services and Outsourcing Awards Gala and Summit is set for 4 February, 2016 in Warsaw. For global firms with operations in western Europe or North America, the one-day Summit and Awards Gala is an efficient way to meet key decision makers in Central and Eastern Europe’s Shared Services and BPO [...]

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