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Technology: The Catalyst of Change in Business Process Services (BPS)

As the global business environment continues to shift, the Business Process Services (BPS) industry comes under increasing pressure to transform. Buyers are demanding results beyond cost reduction and operational efficiencies — they want BPS to adjust with these global business changes and positively impact their business objectives.

Cabinet Office slammed for shared services scheme

Sourcing issues are in the headlines again as BT reports on the National Audit Office finding fault once more, this time with the UK’s Cabinet Office’s transfer of back office functions to a shared services scheme. The BT report suggests that ministers said there would be annual savings of £128m per year when the scheme [...]

Purple Cow Media Innovates with UKTI

Professional Outsourcing Magazine publisher Purple Cow Media has launched into bespoke publishing for the first time with the release of the “UKTI Pitchbook”, in association with (of course) UKTI, the agency that encourages investment into the UK. The electronic booklet is believed to be the first of its kind in that it contains not only [...]

Winners announced for the NOA’s Professional Awards 2016

The National Outsourcing Association held the NOA’s Professional Awards 2016 ceremony, revealing the eagerly-anticipated winners and celebrating excellence across the outsourcing industry. Now in its fourth year, the NOA’s Professional Awards is dedicated to recognising the people, teams and organisations that consistently strive to achieve outsourcing brilliance. The Professional Awards shortlist includes a wide variety [...]

Nearshoring: a new frontier in Europe

Advances in automation and software engineering technologies are eliminating demand for large teams of low-skilled, relatively join experienced workers based in remote places. The result has been an increase in the nearshoring of business processes to Europe, where there is a wealth of expertise in areas such as IT, engineering, automotive and big data, plus [...]

EOS16: Embracing Technology and New Business Models for Outsourcing Success

Outsourcing is hitting record levels in Europe, with more contracts than ever before. A focus in Europe on smaller deals is being driven by increased use of multi-sourcing and the impact of automation. European buyers are seeking shorter and smaller contracts with niche providers as well as avoiding larger, longer-term contracts as they plan their [...]

The Global Sourcing and Cloud Summit 2016

World BPO/ITO Forum is an exclusive, executive event for C-suite executives and their direct decision-making reports from mid-to-large enterprise companies who are interested in evaluating global sourcing and cloud opportunities.

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