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UK goes to the polls

The outsourcing industry will join the rest of the business community in the world watching the UK today and tomorrow as it votes for, and then announces, whether it’s going to leave the European Union or not. Emotive arguments aside – and there have been plenty of those – there will be trade implications aplenty, [...]

Capita buys IT specialist

Outsourcing giant Capita has invested £57m in acquiring Trustmarque Solutions, says London Loves Business. Trustmarque specialises in software resale, licensing and technology services, with a particular focus on software asset management and inevitably a specialism in cloud.

Outsourcing critics welcome automation…seriously?

The Vdare news site in the US has Professional Outsourcing Magazine scratching its collective head this morning. If you click on the link you’ll find an article suggesting that automation is going to continue the trend of taking American jobs away; it’s better than outsourcing, though, it says. That’s because at least a few Americans [...]

UK outsourcers face fresh cost challenges. Understanding the treasury tools at their disposal can help.

These are testing times for businesses with large workforces, of which many outsourcers are prime examples. While wage growth across the developed world remains sluggish, governments and legislators are imposing new rules which increase the amount businesses spend on labour.

Bots in the Back Office: The Coming Wave of Digital Labor

Rising global labor costs are causing business process outsourcing (BPO) to become unsustainable at the same time as technologies are advancing and converging in such a way that they can not only augment work, but replace workers.

EOS16: Embracing Technology and New Business Models for Outsourcing Success

Outsourcing is hitting record levels in Europe, with more contracts than ever before. A focus in Europe on smaller deals is being driven by increased use of multi-sourcing and the impact of automation. European buyers are seeking shorter and smaller contracts with niche providers as well as avoiding larger, longer-term contracts as they plan their [...]

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