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Outsourcing after Brexit – the CEE view

Comment is still flying around about Britain’s decision to leave the European Union, which is hardly a surprise (what’s surprising is a glance at the calendar telling us that only a month ago we were all convinced it was going to be a narrow “remain” vote). Sourcing Focus has published an excellent piece on the [...]

PEAK Matrix™ Heatmap and Outsourcing Handbooks

As enterprises adjust to disruptive shifts in the global business environment, we understand that the need to partner with the right outsourcing providers becomes more urgent. But evaluating the outsourcing landscape is challenging, with conflicting claims and scattered resources.

CIOs look beyond costs

CIO Magazine is carrying an article on how IT outsourcing is moving beyond the standard “let’s do this and save money” mantra. Cloud and Big Data are forcing a move towards sourcing for getting to the right skills and capabilities for a particular market, says the piece.

FCA looks to the cloud

Reaction to the Financial Conduct Authority (FCA)’s decision to abandon its neutrality on advising financial service companies over their cloud implementation has started to come in.

An Improved Customer Experience Drives Revenue Growth

For years I have talked to companies about the value of improving how they manage customer service. Back in the days when contact centres were just considered to be necessary cost, it became clear that agents could up-sell and cross-sell during service interactions. Suddenly the contact centre became more strategic and could generate revenue.

EOS16: Embracing Technology and New Business Models for Outsourcing Success

Outsourcing is hitting record levels in Europe, with more contracts than ever before. A focus in Europe on smaller deals is being driven by increased use of multi-sourcing and the impact of automation. European buyers are seeking shorter and smaller contracts with niche providers as well as avoiding larger, longer-term contracts as they plan their [...]

ProcureCon Indirect

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