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May’s Brexit speech given cautious welcome

It’s too early to say how UK prime minister Theresa May’s vision for Brexit will pan out long-term and on an international scale, but her wish to continue trading as friction-free as possible is beyond doubt. Yesterday at Lancaster House she outlined a 12-point vision for Britain’s objectives in its Brexit negotiations.

HMRC under further fire over Concentrix deal

Her Majesty’s Revenue and Customs (HMRC), the body that handles tax in the UK, has been criticised once more for its contract with Concentrix, the Guardian reports. Costs and in particular commission payments have spiralled to three times their original size in spite of evidence of failures, says the National Audit Office.

What to look for in Robotic Process Implementation

For many enterprises considering robotic process automation, concerns around security are preventing action. More often than not, it’s the IT department that is slamming on the brakes, concerned about the potential scenario of dozens of robots running amok across its systems. What’s real and what’s not when it comes to RPA security concerns?

The Post-Brexit Regulatory and Outsourcing Environment: New Risks and Challenges

In several articles, including one in Professional Outsourcing, Dr. Daniel Gozman of Henley Business School and I provide evidence that corporates and government agencies are entering the brave new world of the internet, new forms of outsourcing and digitisation without much regard for the fine print of a burgeoning regulation regime.

Evolving Channel selection imperative for outsourcers in 2017

Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a recent episode of the popular AMC television show Halt and Catch Fire.

17th Annual European Shared Services & Outsourcing Week

With six key topics ranging from automation, team development, creating a powerful GBS model and all the way up to creating a continuous improvement culture – The powerful SS&O Week Europe 2017 agenda not only is quality-driven and customised to the attendees but also ensures networking opportunities to allow interaction with experts across the whole [...]

The 5th annual CEE Shared Services And Outsourcing Awards

The 5th annual CEE Shared Services And Outsourcing Awards will take place in Warsaw at the Hotel Intercontinental on 2 February, 2017 – with 139 Short-Listed companies, 19 speakers, 29 Jury members, and 3 site-visits. Central and Eastern Europe (CEE) is well-established as a world-class destination for Shared Services centres and BPO investment.

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