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Is the IT department dead?

In the UK, the Daily Telegraph is carrying an item on what it reckons may be the death of the IT department. It makes a few standard jokes about the “have you tried turning it off and on again” response (no sniggering at the back, this sometimes works!) but makes the point that in a [...]

The Digital Approach

Everest Group Founder and CEO, Peter Bendor-Samuel talks to Professional Outsourcing Magazine about how they have changed to adapt to the digital world using Peak Matrix, Market Insights and Heat Maps.

Process before people?

Information Age is carrying a counter-intuitive article which goes against much of what might be regarded as received wisdom. Essentially it suggests looking at the processes behind an outsourcing engagement before any other consideration including people, tools and pricing.

Californian senator slated for outsourcing letter

The American presidential elections are getting pretty poisonous as you’ll be aware unless you’ve been living under a rock. Outsourcing has been an issue, and now a senator is getting flak from Computerworld for daring to send a standard letter out to someone worried about their job.

Why outsourcers shouldn’t just stick to the rule book when it comes to TUPE

Helen Cardno, group HR director at Parseq, explores the complex issue of TUPE between organisation and outsourcer and why she believes not enough focus is placed on the human aspect of TUPE – to the detriment of the employee, employer and ultimately the business.

EOS16: Embracing Technology and New Business Models for Outsourcing Success

Outsourcing is hitting record levels in Europe, with more contracts than ever before. A focus in Europe on smaller deals is being driven by increased use of multi-sourcing and the impact of automation. European buyers are seeking shorter and smaller contracts with niche providers as well as avoiding larger, longer-term contracts as they plan their [...]

The Omnichannel Summit 2017

This interactive event has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss omnichannel best practices in a relaxed environment. There will be plenty of time for networking during registration, buffet lunch, refreshment breaks and a drinks reception at the close of the day.

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