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Cost + value: outsourcing judgment-intensive F&A processes

Although the Finance and Accounting Outsourcing (FAO) market is among the most mature in the outsourcing space, it is far from static. Exclusively cost-focused in its early days, FAO has shifted its focus to cost + value as cost pressures, increasing capability among service providers, and growing maturation among buyers (many of whom are now [...]

What will sourcing look like in 2017?

CIO Magazine is among the many publishing predictions for the New Year, after 12 months it believes has been mostly led by workloads and enterprise technology moving to the cloud (we’d agree with that although more has happened as well).

The robots are definitely coming

Conflicting messages from Accenture, according to Computer Business Review – robotics is definitely on the rise in the banking sector, with two thirds of UK customers taking advantage of automated advice for complex financial matters. On the other hand, branch use is higher than it’s been since 2010.

Welcome to the age of the intelligent organisation

We are on the verge of a significant change to our expectations of what a business is and how it acts. It has been accepted for a long time that a company should act ‘responsibly’. That the business should behave ethically and meet the test of acting like a ‘reasonable person’.

The Experience of Customers IS the Advantage – Location is Too.

Footfall at shopping centres on New Years Day fell by 49.5% compared to 2016, according to retail analysts Springboard. This was also reflected on the high street with a 23.8% drop. There are many reasons that could skew the figures – both Christmas and New Year fell on a weekend in 2016 which meant perhaps [...]

Outsourcing World Summit 2017

How we think, do business, interact, learn and go about our day-to-day has changed. Disruption has displaced our industry and is producing new and more efficient businesses, services that are better — less expensive and more creative, useful and impactful — and scalable. How do you make sure you’re making the most of these new [...]

The Omnichannel Summit 2017

This interactive event has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss omnichannel best practices in a relaxed environment. There will be plenty of time for networking during registration, buffet lunch, refreshment breaks and a drinks reception at the close of the day.

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