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17th Annual European Shared Services & Outsourcing Week

With six key topics ranging from automation, team development, creating a powerful GBS model and all the way up to creating a continuous improvement culture – The powerful SS&O Week Europe 2017 agenda not only is quality-driven and customised to the attendees but also ensures networking opportunities to allow interaction with experts across the whole [...]

New World [Dis]order: The Global Services Outlook for 2017-18

Global markets of all types are increasingly tumultuous, buffeted by brash and outspoken elected officials and ever-more divided and activist electorates. The global sourcing industry, in particular, finds itself in the path of this fast-moving tornado given Brexit, Duterte’s comments about the U.S., and Trump’s attacks on outsourcing, among others. How will all of these [...]

Did politics cause Andy Parker to leave Capita?

Last week we reported on the departure of CEO Andy Parker from Capita, and now Reuters is carrying a story suggesting the demise of his job was due to the changing political landscape. The report suggests that the government in the UK is tightening its outsourcing spend, making the same link as we did with [...]

Who’s working for you?

Have you checked the identity and documentation of all of your employees? Great – but who’s doing the checking, and how often do you verify against changing legislation and keep time-limited permits on your radar? Professional Outsourcing Magazine talks to NSL Checking about what actually needs to happen to ensure full compliance.

Outsourcing Evolution: What does the future of outsourcing look like?

Outsourcing has changed enormously over the last few years, and there are some more big changes set to take place soon. To explore just what the future might hold, we’ll take you through the IAOP Outsourcing World Summit 2017 findings, to see how outsourcing is continually evolving.

Sourcing decisions highlights Canadian BPO opportunity

As winter’s snow transforms into the green shoots of spring, the best of outsourcing thought leaders, industry insiders and prospective clients prepare to gather in Canada’s largest city to debate the future of BPO north of the US border.

Conference for Outsourcing Contact Centre Operations

Here’s an important date for your diary – Wednesday June 14, 2017 at Verizon’s Head Office in Reading. If there is only one event you attend this year make it COCCO – the Conference for Outsourcing Contact Centre Operations.

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