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Outsourced frameworks: good or bad?

CRN is carrying a good article on the idea of whether outsourcing listing on a framework is a workable idea. The question is straightforward: given the popularity and success of, for example, G-Cloud for government applications in the UK, some companies are looking for help in getting themselves listed.

Paper plays down Trump sourcing effect – or are they just scared?

Here’s a question. The Hindustan Times has published a well-argued, substantiated piece about Donald Trump’s policy on outsourcing jobs to India. It focuses on a deal in which he has found a $7m tax break to encourage a business to stay in the US and not to send its jobs overseas.

Prediction: The Future of Disruption is CX

Someone has to get in early and this year it’s me. The future I refer to however is some way hence. Of course it is always easy to predict what will happen ten years out or more with no fear of rebuke but that doesn’t mean it won’t be true or worth kick starting the [...]

Ireland re-emerges as a front end BPO delivery hotspot

The old cliché, ‘what’s old is new again’ resonates when assessing Ireland’s front-office BPO value proposition. In a twist of fate, what was one of the original pioneering contact center destinations of the late ‘90s has once again become the focus of much outsourcing chatter, with many opinion leaders wondering if Ireland can re-emerge as [...]

The Omnichannel Summit 2017

This interactive event has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss omnichannel best practices in a relaxed environment. There will be plenty of time for networking during registration, buffet lunch, refreshment breaks and a drinks reception at the close of the day.

ProcureCon IT Europe

Taking place 05 – 06 December, 2016 in Amsterdam, ProcureCon IT Europe is the only truly peer-led conference to bring together 150 IT procurement leaders from Europe’s largest companies. With an IT sourcing heavy audience under one roof at one time, you’re guaranteed to find solutions to your everyday problems.

Is Aon about to sell its outsourcing arm?

Aon may be looking to sell its benefits outsourcing unit, suggests Reuters in a new report. Aon is an insurance broker which handles employee benefits in a business worth around $5bn. The company became involved in the area with the acquisition of HR services organisation Hewitt Associates in 2010, and any sale would pretty much [...]

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