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62% of European Shared Services Centres are targeting end to end process control. Find out why in SSON’s exclusive European Shared Services Industry report

SSON has just launched its 2017 State of the Shared Services Industry Report: An Analysis on the European Market, which provides insight into the fundamentals of Shared Services, the extent to which innovations are redesigning your delivery model and priorities for investment in the European region. Read on…

Agile outsourcing explained

In the latest of a series of useful links we’ve come across, Professional Outsourcing Magazine would like to draw your attention to a piece on CIO Magazine’s website. This aims not to take the complexity out of large scale outsourcing, which probably can’t be done, but to turn agile outsourcing into an iterative and therefore [...]

Ovum highlights Big Data tool

Big Data has clearly become a massive thing in technology but not every company wants or is able to make the investment needed to make it fly. Research organisation Ovum is pointing to Nalytics from Glasgow-based Nalanda Technology as a possible way forward

Creating more value and innovation in outsourcing relationships

According to Deloitte’s 2016 Global Outsourcing Survey, 35% of companies already measure the value of innovation in their outsourcing relationships. In response to this increasing emphasis on delivering value beyond cost savings, service providers are rapidly evolving into innovators with the aim of creating improvement opportunities for their clients.

Management skills training critical to BPO success

If ever there was a time for ensuring renewal among outsourcing executives, it is now. Clearly, the entrepreneurial-minded leaders of the late 1990s and early 2000s that built this sector are now aiming to recruit a new crop of young, dynamic and progressively-minded managers to push BPO forward.

Conference for Outsourcing Contact Centre Operations

Here’s an important date for your diary – Wednesday June 14, 2017 at Verizon’s Head Office in Reading. If there is only one event you attend this year make it COCCO – the Conference for Outsourcing Contact Centre Operations.

eWorld Procurement and Supply 2017

Since 2001, eWorld Procurement & Supply has provided a unique insight into the latest innovations and technologies for senior procurement, supply chain and finance executives. Providing a highly time-effective platform to keep up-to-date with the latest developments, market trends and hot topics.

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