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Legally AI – Disruption in legal services and beyond

Artificial intelligence (AI) is working its way into the legal services market at an increasing pace. As robots decide what paragraphs to include in legal contracts and traditional lawyers struggle to maintain the old order, what are the implications for the industry?

Trump to meet Harley Davidson

Donald Trump is to meet with senior management at Harley Davidson, reports Computerworld – and the report suggests his meeting will have less to do with buying a bike than with the fact that the company outsources its IT to Infosys on an H-1B visa basis.

Firstsource builds on Sky contract

Customer experience company Firstsource is to expand its deal with Sky following the decision to consolidate broadband and TV support into one operation.

Tech firms fight immigration curbs

The BBC is among the outlets reporting that at least three major IT companies are supporting legal moves to end president Donald Trump’s immigration curbs in the US.

Outsourcing World Summit 2017

How we think, do business, interact, learn and go about our day-to-day has changed. Disruption has displaced our industry and is producing new and more efficient businesses, services that are better — less expensive and more creative, useful and impactful — and scalable. How do you make sure you’re making the most of these new [...]

The 5th annual CEE Shared Services And Outsourcing Awards

The 5th annual CEE Shared Services And Outsourcing Awards will take place in Warsaw at the Hotel Intercontinental on 2 February, 2017 – with 139 Short-Listed companies, 19 speakers, 29 Jury members, and 3 site-visits. Central and Eastern Europe (CEE) is well-established as a world-class destination for Shared Services centres and BPO investment.

Conference for Outsourcing Contact Centre Operations

Here’s an important date for your diary – Wednesday June 14, 2017 at Verizon’s Head Office in Reading. If there is only one event you attend this year make it COCCO – the Conference for Outsourcing Contact Centre Operations.

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