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Outsourcing in the USA: now it gets tricky

I say I say I say: what do you get if you cross an incumbent president who approves of outsourcing under the H-1B outsourcing programme and an incoming president who hates it? Answer: the incumbent president extends it. That’s if the Breitbart channel, often accused of being a Trump apologist (and funnily enough its head [...]

BA considers 1000 contact centre job outsource

British Airways is looking at outsourcing around 1000 jobs to cut costs, according to the Daily Telegraph in the UK. The organisation has invited tenders for tasks involving contact centres (the Telegraph says Call Centres but our readers know better) in Newcastle and Manchester, which involves 1400 jobs in total.

Is robotics threatening traditional outsourcing?

A great piece in the Australian Financial Review (AFR) is looking at robotics or robotic process automation (RPA). Regular readers of this news feed, Professional Outsourcing Magazine or both will be well aware we cover the subject often – but this piece is suggesting that RPA might even threaten traditional outsourcing deals.

The Omnichannel Summit 2017

This interactive event has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss omnichannel best practices in a relaxed environment. There will be plenty of time for networking during registration, buffet lunch, refreshment breaks and a drinks reception at the close of the day.

GE to drop a third of outsourcing

American company GE is going to drop a load of outsourcing according to announcements reported in the Times of India and elsewhere. The idea is to bring a load of IT work back in house including one captive company in India, which has now opened.

ProcureCon IT Europe

Taking place 05 – 06 December, 2016 in Amsterdam, ProcureCon IT Europe is the only truly peer-led conference to bring together 150 IT procurement leaders from Europe’s largest companies. With an IT sourcing heavy audience under one roof at one time, you’re guaranteed to find solutions to your everyday problems.

Win the omni-channel customer experience battle with a ‘Best-of-Breed’ approach to digital and mobile messaging.

As consumers flock to digital and mobile channels for their speed and ease of use, companies are striving to improve customer experience with omni-channel strategies. Matt Hooper, SVP with cloud communications specialist IMImobile, looks at why in-house and outsourced contact centres should adopt ‘Best-of-Breed’ digital and mobile messaging platforms to deliver on the demands of [...]

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