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AlldayPA owner seeks growth from contact centre market

Isher Capital is on the acquisition trail in the North West and has put in place a £20m fund to make acquisitions, with chief executive Reuben Singh revealing that the private equity firm wants to “invest regionally to build our existing portfolio of four contact centres into a national network”.

The Salford-based firm, which includes alldayPA, myalldayPA and ADP Call Centres in its portfolio, is aiming to drive revenues from its contact centre businesses up from the current total of £30m. It intends to create a network of eight to ten contact centres across the UK.

Isher Capital is looking to buy UK contact centres or related businesses and drive managerial and back-office efficiencies.

Singh said: “As part of our business plan, we want to invest regionally to build our existing portfolio of four contact centres into a national network, rather than two or three supersized operations. This network across the UK will satisfy demand for locally served, knowledgeable, support services, which we believe is key to the success of the sector.

“Our aim is to bring regional businesses into the fold, to provide them with extra skills and systems to become profitable, whilst preserving and sustaining them for many years to come.”

The headcount of Isher Capital’s portfolio companies currently stands at 500.

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