A Center of Excellence (CoE): The Key to Leveraging the Benefits of Service Delivery Automation (SDA)

Service delivery automation (SDA) continues to gain favor, as it promises not only cost savings, but also reduced errors, faster operations, and 24X7 coverage. But, while SDA offers significant benefits to Global In-house Centers (GICs) and services providers, it also brings a whole new set of challenges. Most notably, there is a significant supply/demand gap for relevant talent and operational challenges. A  Center of Excellence (CoE) can help organizations to reap the full benefits of SDA.

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