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SVL launches new cloud offering for contact centres

Multimedia interaction recording and contact centre application specialist SVL Business Solutions has launched SVL RevolutionCloud, a new Contact-Centre-as-a-Service solution.  This platform offers a flexible choice of applications from some of the world’s leading technology vendors that deliver the same high level of functionality as premise-based solutions.

According to Peter Gough, Operations Director of SVL Business Solutions:  “SVL RevolutionCloud offers unparalleled flexibility by enabling organisations to select the services they need when they need them.  Whether it is a single application or a full blown contact centre, the service can be scaled up or down without the need for capital expenditure. It provides users with guaranteed superior quality of service and uptime, strict SLAs and the best in enterprise-level technology without having to compromise their operational requirements.”

SVL RevolutionCloud offers a flexible alternative to on-premise telephony and provides access to a full hosted suite of WFO applications including interaction recording, quality management, analytics and workforce management. Using best of breed technologies from some of the world’s leading vendors including Mitel, Liquid Voice and Teleopti, it is a more cost effective way to acquire and use stand-alone contact centre applications – regardless of the brand of call recording equipment currently used.

It sits on the TheCloud’s 4th Generation RevolutionCloud Platform. According to Daniel Crespi, Managing Director of TheCloud: “SVL Business Solutions is an obvious partner for TheCloud and the combination of our product set with their exceptional experience and reputation in recording and advanced contact centre applications is a ‘no brainer’ for us. We are incredibly excited by this partnership and are expecting great things to come.”

 

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